Introduction
This Cookies and Privacy Policy explains how Best Business Energy Ltd (“we”, “us”, “our”) collects and processes your personal information when you use our website or services. We are committed to protecting your privacy and being transparent about how we use your data.
Information We Collect
We may collect the following types of information:
- Your name, business name and address, contact details, and date of birth (for verification)
- Information about your utility suppliers, contracts, meter readings, and consumption
- Website usage data including traffic data, location data, and communication data
- Details of services you have used
- Payment and financial information
- Call recordings for quality assurance and training purposes
How We Use Your Information
We use your personal information to:
- Provide you with our utility brokerage services
- Send you information about our services
- Manage our relationship with you as a business contact or client
- Meet our legal and regulatory obligations
- Safeguard and care for our staff and visitors
Cookies
We use cookies on our website to improve your browsing experience and provide certain website functions. Cookies are small text files stored on your device that help us analyse how our site is used.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.
We use the following types of cookies:
- Strictly necessary cookies – Required for the operation of our website
- Performance cookies – Collect anonymous information on how visitors use our site
- Functionality cookies – Allow the website to remember choices you make
- Targeting cookies – Record your visit to our website, pages visited and links followed
You can find more information about the specific cookies we use in our full Cookie Policy.
Sharing Your Information
We may share your personal information with:
- Energy and utility suppliers when you become our client
- Our service providers who help us administer our business
- Regulatory authorities where required by law
We do not sell your personal information to third parties.
Data Retention
We keep your personal information only for as long as necessary to provide our services and fulfil our legal obligations. In general:
- Client data is kept for the duration of services provided
- Prospective client data is kept for up to 60 months
- Job applicant data is kept for up to 6 months
- Employee data is kept for up to 6 years after leaving
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of your personal information
- Request erasure of your personal information in certain circumstances
- Object to or restrict our processing of your information
- Request transfer of your information
To exercise any of these rights, please contact us using the details below.
Security
We have put in place appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Access to your data is limited to staff who require it to perform their duties.
International Transfers
Your personal information may be transferred and stored in countries outside the UK and European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your information when transferred internationally.
Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes by posting the new policy on our website.
Contact Us
If you have any questions about this policy or how we handle your personal information, please contact:
Paul Fox (Data Protection Officer)
Best Business Energy Ltd
Granta Lodge 71 Graham Road, Malvern, Worcestershire, England, WR14 2JS
Email: privacy@bestbusinessenergy.co.uk
Phone: 0800 054 8811
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).